1. Processing of personal data


MAPFRE ASISTENCIA COMPAÑÍA INTERNACIONAL DE SEGUROS Y REASEGUROS, S.A. (hereinafter, MAPFRE ASISTENCIA) a company with Spanish nationality and address at Carretera de Pozuelo nº 52, 28222, Majadahonda, Madrid (Spain), is the owner of the website and is responsible for the files generated containing personal details supplied by users through this website.

The user declares that they are above age 14 and that they are fully responsible for such declaration as well as for their access to and correct use of this website, subject to the following Terms of Use:

The user authorises MAPFRE ASISTENCIA to automatically process the personal details voluntarily supplied through forms, emails, or other electronic means, or obtained from recorded telephone conversations and browsing through this website for the purposes of:

  • Offering the user a customised browsing experience.
  • Sending the user information on the products and services of the different  MAPFRE Group entities responsible for marketing them, whether or not any transaction is formalised, or if applicable, upon expiry of the existing contractual relationship.
  • Statistical studies.
  • Preventing fraud in risk selection and claims management.
  • Analysing claims ratios.
  • Sending electronic bulletins (following the user’s subscription through the Subscription Area).

Likewise, the user accepts that their data may be transferred, exclusively for the abovementioned purposes, to MAPFRE Group entities , subsidiaries or affiliates as well as to other private individuals or corporations that also carry out any of the aforementioned activities and with which the various MAPFRE GROUP entities enter collaboration agreements, even when said transfer involves an international transfer of data, in any case respecting Spanish data protection legislation and without having to report each first transfer to the aforementioned transferees.

All data is processed with absolute confidentiality and is not accessible to third parties for purposes other than those for which they have been expressly authorised.

The created file is located in the MAPFRE Building, Carretera de Pozuelo a Majadahonda, nº 52 Majadahonda, postcode 28222 Madrid (Spain), under the supervision and control of MAPFRE ASISTENCIA, which assumes responsibility for adopting the technical and organisational security measures to protect the confidentiality and integrity of the information, pursuant to Organic Law 15/1999 of 13 December on Personal Data Protection, and all other applicable legislation. The user shall be responsible, in any case, for the veracity of the data provided, and MAPFRE ASISTENCIA shall reserve the right to exclude from the registered services any user who provides false data, without prejudice to any other legal action within its right.

Finally, MAPFRE ASISTENCIA informs that if the bulletin subscription form is filled out, the user’s data shall be added to and processed in the files of MAPFRE INTERNET, S.A.,  located at carretera de Pozuelo, nº 52, 28220 - Majadahonda, Madrid (Spain) for the purpose of sending such information (electronic bulletins) and publicity concerning offers, promotions and recommendations from the different entities belonging to the MAPFRE GROUP, as well as to carry out surveys, gather statistics and analyse market trends. 

Any registered user may exercise their rights to access, rectification, opposition and cancellation of their personal details supplied through the website, by sending a letter in writing to the registered address of MAPFRE ASISTENCIA mentioned above, unless the desire to exercise such right is exclusively related to the data provided for subscribing to bulletins through the Subscriptions Area, in which case, such rights may be exercised by clicking on the following link: unsubscribe.

It is understood that the user has been informed of and accepts the conditions set out above if they click the “SEND” button on the data gathering forms.


2. Anonymous browsing through the web pages



MAPFRE ASISTENCIA obtains anonymous information about its visitors, which means that said information cannot be associated to a specific identified user. Details that are collected include:

  • The name of the ISP provider who provides access to the Internet. For example, a user of provider XXX will only be identified through the domain This helps us to prepare statistics on the countries and servers who visit our webpage most frequently.
  • The date and time of access to our web page. This allows us to find out which are the busiest times and make the necessary adjustments to avoid problems accessing our site.
  • The Internet address with the link that directed to our webpage. This detail informs us of the effectiveness of the different buttons and links that direct to our server, so we can enhance those that provide the best results. 
  • The number of daily visitors to each section. This helps us to know which areas draw the most interest and to increase and improve their content so users obtain a more satisfactory result.


3. Browsing with cookies


The website uses cookies, small data files which are generated in the user’s computer and which allow us to know how frequently they visit, the most selected content and the security elements that can intervene in controlling access to restricted areas, in addition to the viewing of publicity according to criteria predefined by MAPFRE ASISTENCIA and which are activated by cookies served by said entity or by third parties who provide these services on behalf of MAPFRE ASISTENCIA.

Cookies are associated solely to an anonymous user and do not allow access to personal data or, in general, to data on the user’s hard drive. 

Users can choose to prevent the generation of cookies by ticking the corresponding option in their browser.

The user authorises MAPFRE ASISTENCIA to obtain and process the information generated as a result of using the website, for the sole purpose of offering the user a customised browsing experience.


4. Responsibilities


MAPFRE ASISTENCIA declines any liability for information on this website from sources external to the MAPFRE GROUP, and for any content not prepared thereby.

The function of the links that appear on this web page is exclusively to inform users of the existence of other sources of relevant information on the Internet, where it is possible to find fuller details on the information contained on this web page. MAPFRE ASISTENCIA shall not be liable in any case for the results obtained through said hypertext links.


5. Copyright


All rights reserved. Any reproduction, distribution, transformation, manipulation, public communication or any other act of total or partial exploitation, whether free of charge or in exchange for a consideration, of the texts, images or any other content that appears on this website is strictly forbidden unless authorised in writing by the copyright owners.

MAPFRE ASISTENCIA reserves the right to carry out, at any time and with no prior notice, as many modifications, changes, deletions or cancellations in the content and presentation thereof as it considers necessary, whether provisionally or definitively, and users must make sure that they are referring to the updated version at all times. Users are therefore not entitled to receive any compensation for damages hereunder.



Central Offices: Carretera de Pozuelo nº 52, 28222, Majadahonda, Madrid (Spain) 

Tax ID No. (C.I.F.): A-79194148

Company Register Details: Company Register of Madrid, Volume B9806, section 3 of the Companies Book, Folio 95, Sheet 89.760-2, entry 1.